Our Customer PromiseFind out more about our "Five-Point promise".
What is our Customer Promise?
We make sure that you fully understand the test, which is why we’ve put together a transparent Five-Point promise. As a leading health brand offering tests all over the world, we use our Class 11a ISO EN 13485 medical scanning devices in our centre which follows the Good Laboratory Practice, to help you get back to optimal health. We also back this up with our 100% Money Back, No Quibble Guarantee.
We promise to respond to all emails within 24 hours.
We respond to all emails within just 12 hours.
We promise to answer your live chat within 2 minutes.
We answer all your live chats in just 60 seconds.
We promise to send your test results within 10 days.
We complete your test in just 72 hours and send within 7 days.
Chat live in any language you prefer; 24 hours a day. (Monday – Friday)
We have agents who can answer your queries in real time and are available 24 hours a day. They work Monday to Friday to ensure that you can always get in touch with any questions you have.
Receive results within 10 days of arriving at our testing labs
Our labs have a high turnaround and we understand the importance of getting the results to you in a fast time so that you can start to feel better. As you’ll see on our achievements below, we usually do this within 72 hours.
Expert nutritional advice available easily online through chat or email
As we work 24/5, you always have an opportunity to speak to us and get expert nutritional advice, no matter the time of day. Get the most from your results by getting in touch now.
Customer complaint resolution within 7 days
If you’re not completely satisfied with our service, we will work with you to find a resolution you’re happy with in just days of your first contact.
We’ll give you 100% money back if you’re not satisfied
Our No Quibble guarantee means that if you’re not 100% satisfied, please get in touch via email or live chat to claim your money back.